
Service
TVCCL's Service
TVCCL policy is "High Quality, High Efficiency, and Zero Failure". We devote the development and improve the production technique to make sure the quality level meet our client’s request.
TVCCL created in year 1998. TVCCL main products are Check Valves,Knife Gate Valve, etc.
TVCCL main material is stainless steel, carbon steel and alloy series. TVCCL main rating meet the International standard by ASTM, DIN, EN and JIS.
TVCCL goals, with Advanced and Excellent technology, Strict process management, and professional quality control equipment.
Service & Technical Support
Custom Fluid Control Solutions & Comprehensive After-Sales Care
At Taiwan Valve Centre Co., Ltd. (TVCCL), we provide comprehensive technical services that span the entire lifecycle of your dual plate check valves. Whether you require OEM/ODM customization, third-party witnessed testing, or reliable spare parts, our engineering team ensures your pipeline systems operate safely and continuously.
1. OEM & ODM Customization Capabilities
With decades of manufacturing expertise, we don't just sell standard valves; we engineer specific solutions. TVCCL offers extensive customization options to fit your unique pipeline requirements:
- Custom Dimensions: Tailored sizes including Outside Diameter (OD), Inside Diameter (ID), Face-to-Face dimensions, and other specific requirements.
- Specialized Coatings & Paint: A wide selection of international paint brands and color codes (e.g., RAL) to withstand extreme environmental conditions.
- Private Labeling (Nameplates): Custom laser-engraved nameplates featuring your company LOGO and specific operational data.
- Custom Engineering: Specialized internal configurations and valve types designed according to your exact operational needs.
2. Professional Valve Testing Services
Adhering to our strict quality policy, every valve leaving our facility is tested before shipment — no exceptions.
- Custom Testing: In addition to international standards (API, DIN, etc.), TVCCL can conduct testing based on the client’s own specific testing requirements.
- Documentation: We provide comprehensive testing reports and MTRs (Mill Test Reports) to guarantee material authenticity and pressure integrity.
3. Comprehensive Product Warranty & Traceability
After-Sales Support Built Into Every Valve
At TVCCL, service doesn't start when something goes wrong — it starts the moment your order is confirmed. Every dual plate check valve leaving our facility carries a strict commitment to quality.
- Issue Reporting & Traceability: Simply inform us of the issue and provide the order details. Our system will immediately trace the valve's manufacturing records and material certificates.
- 12-Month Product Warranty: We offer a 1-year free warranty after shipment. Within this 12-month period, TVCCL provides free repair or replacement services for any defects related to manufacturing or materials.
- Warranty Claim Process: When an issue is identified, please provide the following information to initiate our engineering evaluation:
- A description of the issue with on-site photos.
- Pipeline installation distance and orientation (flow direction).
- Operating environmental conditions (media, temperature, pressure).
(Once confirmed as a product responsibility, the customer returns the valve to us. TVCCL will complete the necessary handling and ship it back.)
4. Long-Term Maintenance & Spare Parts Supply
Our commitment to your operations extends far beyond the warranty period.
- Original Spare Parts: We offer original spare parts for separate ordering to keep your maintenance seamless. Consumable parts include:
- Springs
- Valve pins
- Bearings
- Retainers
- Out-of-Warranty Repair Service: For valve issues that exceed the warranty period, TVCCL provides professional paid repair services based on the condition of the valve. Send us an email detailing the situation to receive a feasibility assessment and formal quotation.
Note: If the valve was not manufactured by TVCCL, our technical team is still happy to conduct a preliminary evaluation and provide professional advice for your reference.
A Trusted Global Manufacturer Since 1998
With over 25 years of export experience, TVCCL has successfully supplied high-quality industrial check valves to more than 1,500 clients across 80 countries. Our products are heavily relied upon in critical industries, including Oil & Gas, Shipbuilding, Seawater Desalination, Cooling Systems, and Nuclear Power.
Whether you need reliable quality, competitive pricing, or excellent OEM/ODM support with well-done export packing, TVCCL is your ultimate partner.